General terms of use

cThese terms govern access to the sixia.ch website and the use of the Sixia platform. By creating an account or using the Service, you accept them. If you are acting on behalf of a company, you declare that you have the authority to bind it.

1. Publisher of the Service

Sixia Sàrl, Rue de Fosseau 8C, 1955 Chamoson, Switzerland.

Contact: info@sixia.ch

2. Presentation of the Service

Sixia is a SaaS platform designed for property management companies and asset managers. It assists teams in the operational handling of their workflows: emails, claims and maintenance, tenancy cycles, call notes, document tracking, and analytics.

The Service may include automated analysis features, generation of proposals subject to human validation, dashboards, import modules, and related functions.

Sixia proposes; it does not decide. Sixia does not write anything to your management software, which remains your source of truth.

3. Eligibility

The Service is reserved for professionals. You must be at least sixteen years old and authorized to enter into these terms on your own behalf or on behalf of your company.

4. Account Creation and Security

You agree to provide accurate and up-to-date information, to maintain the confidentiality of your credentials, and to assume responsibility for all activities conducted under your account.

Any suspicion of unauthorized access must be reported to us without delay. You are responsible for the access you grant to your employees and for revoking it when they leave your organization.

5. Acceptable Use

You agree not to:

• use the Service for illegal purposes or to process unlawful content;

• connect a third party's email inbox without authorization;

• attempt to access data or environments not intended for you;

• bypass technical limitations, probe, or disrupt the infrastructure;

• reverse engineer the Service, resell it, or make it available to a third party without our written consent;

• send unsolicited bulk messages from connected accounts.

Failure to comply with these rules may result in the immediate suspension of access.

6. Automated Processing and Human Validation

Sixia relies on automated processing, including artificial intelligence models, which generate action proposals subject to explicit validation by a human user before execution.

No action is executed without human approval. Sixia does not perform any automatic writing to your property management software.

The outputs of these models are proposals. They may contain errors, omissions, or approximations, and do not constitute legal, accounting, or financial advice. Operational responsibility remains entirely yours, including for messages sent and decisions made based on these proposals. Human review before validation is an integral part of the expected use of the Service.

7. Integrations and Third-Party Services

The Service may interface with third-party tools, including messaging and storage. We are not responsible for the availability, performance, or data processing practices of these third-party services.

Certain integrations, particularly Gmail and Google Workspace, are performed using the OAuth protocol. Sixia does not know or store your password. You only connect accounts you have the authority to grant access to, and you can revoke this authorization at any time from the platform or from your Google account security settings.

The use of data from these services is described in our privacy policy, which is an integral part of these terms. The use of these services also remains subject to the terms of their respective publishers.

8. Data and Ownership of Content

You retain full ownership of all data, content, and documents you submit to the Service. You grant us only the right to host and process them to the extent necessary to provide the Service, for the duration of the contract.

Your data is hosted within the European Economic Area, with no storage transfer outside this area. Details of the hosting providers and applicable guarantees are set out in our privacy policy.

Your data is never used to train artificial intelligence models.

You guarantee that you have the necessary rights and legal bases for the data you entrust to us, particularly regarding tenants, owners, and your employees.

9. Intellectual Property

The platform, its code, interface, trademarks, and content remain the property of Sixia Sàrl. No intellectual property rights are transferred to you, other than the right of use granted during the term of your subscription.

10. Subscription and Billing

The financial terms, duration, and renewal methods are specified in the contract or order form signed with you. In the event of a conflict, that contract prevails over these terms.

Sixia may suspend access in the event of a persistent payment failure, after a formal notice remains without effect.

11. Availability and Service Evolutions

Sixia uses reasonable means to ensure the continuity of the Service. Interruptions may occur for maintenance, updates, or external causes. Scheduled interruptions are announced in advance when possible. Unless a separate written agreement is in place, no specific availability rate is guaranteed.

The Service evolves. Features may be added, modified, or removed, without affecting the scope of the contract.

12. Termination

Each party may terminate under the terms provided in the contract. Sixia may also suspend or terminate access in the event of a material breach of Article 5, except in security emergencies justifying immediate measures.

At the end of the relationship, your data is returned to you in a structured format, then deleted from our systems within thirty days.

13. Limitation of Warranties

The Service is provided "as is" and within Sixia's reasonable means. Sixia does not guarantee that the Service will be error-free, nor that the proposals generated will be accurate, complete, or suitable for any specific case.

14. Limitation of Liability

Sixia is liable for direct damages caused by its proven fault. Excluded are indirect damages, loss of business, loss of clientele, and loss of data when resulting from your failure to comply with your own backup or usage obligations.

Except in cases of gross negligence or intentional misconduct, Sixia's total liability is capped at the amount paid by the client during the twelve months preceding the event giving rise to liability.

15. Indemnification

You shall indemnify us against any third-party claim resulting from a use of the Service contrary to these terms, a lack of rights to the data you entrust to us, or the connection of an account you were not authorized to connect.

16. Data Protection

The processing of personal data is described in our privacy policy, which is an integral part of these terms. When Sixia processes data on your behalf, a data processing agreement compliant with the nFADP and GDPR is executed, available upon request.

17. Amendments to the Terms

We may amend these terms. Any material amendment will be notified at least thirty days before it takes effect. Continued use of the Service after this date constitutes acceptance.

18. Governing Law and Jurisdiction

These terms are governed by Swiss law. Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the Swiss courts at the registered office of Sixia Sàrl, subject to mandatory provisions protecting a weaker party.